Frequently Asked Questions
1. What is your turn around time?
Our turn around time is generally 5-7 business days (up to 14 business days during our peak seasons). The reason for this turn around time is because every single piece whether it be our jewellery, notecards or gifts are made to order from our Melbourne studio. For example every piece of jewellery is handcrafted, hand stamped and packaged by just one person (yes, even the backing cards for our jewellery are handcrafted).
Due to the nature of what we do, every piece is prayed over and comes with a handwritten note. Each order is given a slot time so we can allocate precious time to pray for you, to handcraft and package your piece and to hand write a word of encouragement just for you! We will keep you updated on the time frame of your piece and email you once your piece has been posted with a tracking number. If in the instance that it may take longer than expected, we will let you know.
We really appreciate your understanding and promise that it will be worth the wait!
2. How do I care for my jewellery?
Each piece comes with a jewellery care card and you can also find information under our 'Jewellery Care' page. If you have any other questions, we would love to help so please email us at email@example.com
3. Do you accept returns or exchanges on purchases?
As all of our pieces are made to order and personalised we do not accept returns or exchanges unless your order have arrived damaged. In this case, please email us at firstname.lastname@example.org with details and photos of the damage within 8 hours of receiving your order.
4. How long before my order arrives?
Generally standard post takes between 3-5 business days and express post takes 1-2 business days (unless you are located in a rural area). We will email your tracking number to you once your orders been posted and it can be tracked via the Australia Post website. Once we have posted your order, in the occasion where it has not arrived we encourage you to contact Australia Post for further assistance.
If you live in Melbourne, you are most welcome to pick it up. Please select the 'Pick Up' option when placing your order. We are located on the north side and our address will be provided once your order is ready.
5. How long are your Gift Certificates valid for?
Our Gift Certificates are valid for one year from the date of purchase. Each gift certificate will come with a number. Quote this number in the special instructions box when you place your order to redeem your gift certificate. Gift certificates can be emailed or posted.
6. Do you offer wholesale prices for women's events and conferences?
Yes we do! If you are hosting a women's event or conference and are looking for a special faith-based gift for your delegates, we can help. We love that you are considering blessing your delegates with one of our special kairos pieces.
Please email us at email@example.com with details of your conference, the piece you are considering and the number of pieces you require and we will get back to you as soon as we can. We also offer payment plans.
7. Do you have a store that I can visit to see your pieces?
At the moment we have an online store only however we have it on our heart to have our collections available for you to come and see and try out at one of our 'Open Studio' night! If you are interested in hosting an Open Studio night please contact us.
You can also check out our upcoming events as we will usually have a stand with all of collections on display.
The other exciting opportunity to see our pieces would be through a pop-up stall. If you would like a Kairos Creative Studio pop-up stall at your next women's event or conference please email us at firstname.lastname@example.org