FAQ
1. What is your current turn around time?
Our current turnaround time is 7 business days (or up to 10 business days during busy seasons such as Mother’s Day, Father’s Day, and Christmas).
Each piece is hand stamped letter by letter, prayed over and lovingly packaged with a handwritten word of encouragement. Every order is given dedicated time to pray, create and prepare your jewellery with care. Once your piece has been posted, you will receive an email with your tracking number.
Australia Post turn around time (within Australia)
Regular Post: 3-5 business days
Express Post: 1-2 business days
Unexpected delays with Australia Post do occur from time-to-time. If your expected delivery window has passed, please allow an additional day or two prior to contact.
2. How do I care for my jewellery?
With proper care, your Kairos Jewellery pieces can last for years to come. There are three things to keep in mind when caring for your jewellery:
- What is your jewellery in contact with (chemicals or perfumes)
- How often your jewellery is cleaned and wiped down with your jewellery cloth
- How is your piece stored
Each piece comes with a jewellery care card and you can also find information under our 'More information about our Jewellery' page. If you have any other questions, we would love to help so please email us at hello@kairoscreativestudio.com.au or click on the chat icon on the bottom right hand side of our website.
3. Do you accept returns or exchanges on purchases?
As all of our pieces are made to order and personalised, we do not offer returns or exchanges unless your item arrives damaged.
Please take care when wearing our jewellery, as some designs are dainty and should not be pulled or tugged. If your piece arrives damaged or needs fixing, please email us at hello@kairoscreativestudio.com.au with photos and details within a few hours of receiving your order. We will then arrange for your piece to be returned and replaced.
4. How long before my order arrives?
Generally Standard Post takes between 3-5 business days and Express Post takes 1-2 business days (unless you are located in a rural area). We will email your tracking number to you once your orders been posted and it can be tracked via the Australia Post website. Please check your junk and promotions folder as the confirmation email may be there. Once we have posted your order, in the occasion where it has not arrived we encourage you to contact Australia Post for further assistance.
5. Do you have a store that I can visit to see your pieces?
We are an online store. We may have a pop-up stall at women's conferences and events depending on our calendar. Please follow us on social media or subscribe to our newsletter to keep up to date on any upcoming events we will be attending.
If you would like a Kairos Creative Studio pop-up stall at your next women's event or conference please email us at hello@kairoscreativestudio.com.au
6. Do you have Afterpay available?
Yes! We offer Afterpay as a payment option. Afterpay is available, with a minimum spend of $50.
7. Can you hand stamp on the back of the pendant?
Unfortunately we are unable to hand stamp the back. Due to the front of the piece being hand stamped, we have found that hand stamping on the back of the piece leaves marks on the front.