Frequently Asked Questions
1. What is your turn around time?
Our turn around time is currently 14 business days due to Covid-19 Stage 4 restrictions in Victoria. Our general turn around time is 5-7 business days and the reason for this turn around time is because every single piece whether it be our personalised and prophetic jewellery are made to order from our Melbourne studio.
Due to the nature of what we do, every piece is prayed over and comes with a handwritten note. Each order is given a slot time so we can allocate precious time to pray for you, to handcraft and package your piece and to hand write a word of encouragement just for you! We will keep you updated on the time frame of your piece and email you once your piece has been posted with a tracking number. If in the instance that it may take longer than expected, we will let you know.
We really appreciate your understanding and promise that it will be worth the wait!
2. How do I care for my jewellery?
Each piece comes with a jewellery care card and you can also find information under our 'Jewellery Care' page. If you have any other questions, we would love to help so please email us at firstname.lastname@example.org
3. Do you accept returns or exchanges on purchases?
As all of our pieces are made to order and personalised we do not accept returns or exchanges unless your order have arrived damaged. In this case, please email us at email@example.com with details and photos of the damage within 8 hours of receiving your order.
4. How long before my order arrives?
Generally standard post takes between 3-5 business days and express post takes 1-2 business days (unless you are located in a rural area). We will email your tracking number to you once your orders been posted and it can be tracked via the Australia Post website. Once we have posted your order, in the occasion where it has not arrived we encourage you to contact Australia Post for further assistance.
If you live in Melbourne, you are most welcome to pick it up. Please select the 'Pick Up' option when placing your order. We are located on the north side and our address will be provided once your order is ready.
*Please note: Due to covid, there are delays with Australia Post.
5. Do you offer wholesale prices for women's events and conferences?
Yes we do! If you are hosting a women's event or conference and are looking for a special faith-based gift for your delegates, we can help. We love that you are considering blessing your delegates with one of our special kairos pieces.
Please email us at firstname.lastname@example.org with details of your conference, the piece you are considering and the number of pieces you require and we will get back to you as soon as we can. We also offer payment plans.
6. Do you have a store that I can visit to see your pieces?
At the moment we have an online store only. We pray one day we would be able to have a physical store. You can also check out our upcoming events as we will usually have a stand with all of collections on display.
The other exciting opportunity to see our pieces would be through a pop-up stall. If you would like a Kairos Creative Studio pop-up stall at your next women's event or conference please email us at email@example.com
7. Do you have Afterpay & LayBuy available?
Yes! We are so excited to now have Afterpay and LayBuy as a payment option. Afterpay and LayBuy are available, with a minimum spend of $50.
8. How do I order a prophetic piece?
Head over to our ‘Shop Now’ page and choose your piece. Select the colour (silver, gold or rose gold), chain length and style and then add to cart. There will be a ‘Special Instructions’ box where you can let us know if you would like your piece to be personalised or request a prophetic piece. If you would like your piece to be personalised, let us know what you would like to hand stamped on your piece. If you would like to request a prophetic piece, let us know.
If your order is a gift, let us know who it is for and whether you would like the piece personalised or prophetic. If there are any extra details you would like to include, pop it into the box for us.
9. Can you hand stamp on the back of the pendant?
Unfortunately we are unable to hand stamp the back. Due to the front of the piece being hand stamped, if we were to hand stamp the back of the piece it will leave marks on the front.